CONSUMER DIRECTED SERVICES

Consumer Directed Services sits at 540 Main St B1314 in the Financial District, a block north of the East River piers. This corner office handles all manner of information requests from benefits guidance to program navigation, serving anyone who needs to drill down on public-service options. Walk in and you’ll find straightforward files on long-term care, housing subsidies, or employment support, organized so the right form lands in your hands without a detour.

It’s worth stopping by if you’re juggling paperwork that doesn’t fit the usual boxes—eldercare waivers, consumer-directed personal assistance, and spend-down calculations are common topics here. The staff can pull up the latest eligibility charts on the spot, saving trips to other agencies across town. Translation and benefit-plan summaries are available on request, which helps when deadlines are tight and you need clarity faster than web FAQs can provide.

If today is the day to pinpoint that exact questionnaire, dial (718) 233-3312 and mention what you’re hunting; they’ll have you on the visitor list before you reach the elevator. Once you’re ready to leave, use the map to dodge midtown traffic on the way back: directions work best before noon.